Certifications, Skills & Training

Industry Certifications (CompTIA)

CompTIA Security+ (Active)

Issued Dec 2023 · Expires Dec 2026

Access control, authentication, cryptography, network security, risk management, and incident response.

CompTIA Network+ (Active)

Issued Dec 2023 · Expires Dec 2026

Network design, configuration, troubleshooting, TCP/IP, switching, routing, and wireless networking.

CompTIA A+ (Active)

Issued Dec 2023 · Expires Dec 2026

Hardware, operating systems, troubleshooting methodology, and foundational IT support skills.

CompTIA IT Fundamentals+ (ITF+)

Issued Jan 2023

Core IT concepts including hardware, software, databases, and basic security fundamentals.

Formal Education

California Institute of Applied Technology (CIAT)

Certificate in Computer Information Systems · Networking & IT (2022 – 2023)

  • Computer hardware and operating system management
  • Wired and wireless network design and troubleshooting
  • Network infrastructure security, cryptography, and access control

Professional Development & Continuing Education

AI & Automation

  • Extend Microsoft 365 Copilot with AI Agents
  • Building in Microsoft Copilot Studio
  • Getting Started with Autonomous Agents in Copilot Studio

Completed Feb 2026

Customer Support & Communication

  • Tackling Intense Customer Service Moments
  • Customer Service: Call Control Strategies
  • Phone-Based Customer Service
  • Customer Service Foundations
  • Building Rapport with Customers
  • Creating Positive Conversations

Completed Jan 2025

Professional Effectiveness

  • Develop a High-Performance Mindset
  • Build a Personal Learning Plan
  • Setting a Vision: Career Goal Clarity

Completed Jan 2025

Skills

  • Customer Support & De-escalation
  • Help Desk / IT Support
  • Troubleshooting (Device & Network)
  • POS Systems
  • Salesforce Ticketing
  • Phone-Based Support
  • Networking (TCP/IP, DNS, DHCP)
  • VoIP Troubleshooting
  • Hardware & Cabling
  • Field Support
  • Windows & Basic Linux
  • Command Line (Support Context)
  • AI Agents & Automation
  • Custom GPT Development
  • Microsoft Copilot & Copilot Studio
  • Prompt Engineering
  • Power Automate
  • Workflow Design

Honors & Awards

Employee of the Month (Mad Props Winner)

Mad Mobile · Issued Nov 2025

Academic Honors

CIAT · Issued Jan 2023 · GPA 3.9