Customer Solutions / Support Operations
Customer-first support driven by ownership, communication, operational discipline, and technical problem-solving in high-pressure environments.
Role Overview
My background combines technical production support with over a decade of customer-facing leadership experience. I focus on ownership, de-escalation, clear communication, and follow-through while supporting users through business-critical issues. This allows me to bridge technical troubleshooting with strong customer trust and operational awareness.
Customer Solutions Strengths
- Customer de-escalation under pressure
- Clear communication with non-technical users
- End-to-end case ownership
- Expectation setting and follow-up
- Balancing speed and accuracy
- Operational awareness
- High emotional intelligence
- Cross-team coordination
Professional Experience
L1 Technical Support Specialist
Mad Mobile (Cake POS & Payments Platform) · Sarasota / Tampa, FL · Jan 2025 – Present
- Handle high-stress customer situations involving live POS outages.
- De-escalate frustration and restore confidence.
- Own cases from initial contact through resolution or escalation.
Restaurant General Manager
BDE LLC · Mar 2023 – Oct 2023
- Led daily operations in high-volume restaurant environments.
- Handled customer complaints and conflict resolution.
- Managed scheduling, onboarding, and accountability.
Assistant Store Manager
Furman's Inc. · May 2015 – Jan 2019
- Supported daily operations and customer service at scale.
- Trained staff and handled escalated complaints.
Need a Customer‑Focused Support Professional?
If you’re hiring for a Customer Solutions or Support Operations role requiring strong communication, calm de-escalation, and end-to-end ownership of complex customer issues, my background combines technical understanding with customer-first problem solving.